Delete your SayScope account

Choose what to delete

Clear uploaded data removes cloud conversations, messages, uploaded media, partial uploads, saved AI results and related import records while keeping the account, sign-in, credits, subscription state and required billing, legal, security and audit records.

Delete account closes the account, revokes active sessions, stops recurring PayFast or Google Play billing for that account and starts a 24-hour cancellation window. After that window, SayScope removes uploaded content and credentials and de-identifies direct account details. Deletion does not automatically refund a purchase.

Submit a request

1. When account tools are available for your account, sign in to the workspace, open Account and data, choose the action, enter your current password and type the displayed confirmation exactly.
2. If you cannot sign in, no longer have the app, or the account tools are not yet available, email info@sayscope.co.za from the account email address with the subject SayScope account deletion request. State whether you want the account deleted or only uploaded data cleared. Do not attach conversations, passwords, payment-card details or identity documents unless SayScope asks for a specific item through a secure channel.

SayScope verifies the requester before acting. An account-deletion request is not completed by suspending or deactivating the account.

Cancellation and completion

A self-service account-deletion request has a secure 24-hour cancellation window. Its confirmation email provides the cancellation path. Cancelling deletion does not automatically restart a cancelled PayFast or Google Play subscription. Uploaded-data-only deletion has no cancellation window.

Completion is confirmed only after checks find no remaining account-owned cloud conversations, messages, uploaded or partial media files, saved AI results or related import records in active systems. The receipt reference is random and contains no conversation or account content.

What may remain

Restricted, minimised financial, accounting, tax, refund, chargeback, fraud, dispute, audit, security and legal evidence may be retained where lawfully required. Active-system deletion does not instantly remove immutable backups or records that PayFast, OpenAI, analytics, email, hosting or other providers may lawfully retain under their documented policies.

SayScope's retention schedule sets 90 days for routine security evidence and 180 days after closure for support correspondence. Required accounting records follow the financial-year and tax-return limits in our Privacy notice. Routine backups have a 30-day expiry target; any archive or provider exception remains restricted and subject to deletion suppression until its actual expiry is verified. A named legal, security or billing hold can extend only the evidence needed for that matter.

Current-device account-linked IndexedDB data is cleared by the self-service tool. SayScope cannot remotely erase an inaccessible or offline device. Clearing Android app storage or uninstalling the app removes that app's local data but does not delete the cloud account. Legacy browser-only data that cannot safely be linked to the account requires the separate all-local-data action on that browser.

See the Privacy notice for the full data, retention and rights disclosures.